Refund policy

Damaged, faulty or wrong items

Check your parcel when it arrives. If something is damaged, faulty, or not what you ordered, message us on WhatsApp at 076 378 4855 within 24 hours of delivery with a photo of the item.

We'll arrange a replacement. If a replacement isn't available, we'll refund you in full.

1-year warranty

All our lights and holders carry a 1-year warranty against manufacturing defects. If your item stops working normally within a year of delivery, contact us on WhatsApp and we'll replace it.

The warranty covers manufacturing faults. It doesn't cover physical damage, water damage beyond the item's stated rating, damage from using the wrong charger, normal battery wear, or items that have been opened or modified.

Change of mind

We don't accept returns because you've changed your mind, so please check the product photos, description and specifications before ordering. If you're unsure whether something is right for you, message us before you order - we'd rather answer questions than have a parcel come back.

Return delivery

For warranty and replacement claims, you arrange and pay for sending the item back to us. If the claim is valid, we refund your return delivery cost along with sending the replacement.

Refunds

Where a refund applies, we send it within 7 working days of receiving the returned item, by bank transfer to an account you nominate.

Nothing in this policy affects your rights under the Consumer Affairs Authority Act.

Contact: WhatsApp 076 378 4855